Great News – We’re Tracking!!!
Posted under: In email today came this good news post “Great news! The GM Platinum Card Affiliate Program tracking has now been updated. GM Platinum Card would like to thank all Affiliates for their patience whilst the tracking was being fixed and apologise for the inconvenience this may have caused.“.
Now, it’s quite possible I missed it – but when was the “we’re sorry but we’re not tracking post sent out”?????
Tracking sales should probably be the fundamental basis of running an affiliate program. Of course problems occur but the attitude of merchants and networks towards affiliates when tracking obviously is not working correctly is at times incredibly poor.
Often tracking problems are picked up by the affiliates, long before they’re noticed by the network or the merchant. This is unacceptable. It can’t be that difficult to monitor sales levels from affiliates on a real time basis and see instantly if there are issues that are causing drops in sales.